HR Services Advisor Our Offering Biologics Mammalian Microbial ADCs / Bioconjugates Drug Product mRNA / LNP Expression Technologies Small Molecules Drug Substance (API) Particle Engineering Drug Product Cell & Gene Process Development cGMP manufacturing Allogeneic Autologous Viral Vectors Bioscience Products Capsules & Health Ingredients Pharmaceutical Solutions Nutraceutical Solutions Our Company About Us Purpose and Strategy Leadership History Locations Site Tours Partnering with Us Events News and Media News Releases Images and Videos Logo Guidelines Blog Podcast Journalist Inquiries Investor Relations Shareholder Information Agenda and Events Financial Reporting Annual and Sustainability Report Corporate Governance Ethics and Compliance Investor Inquiries Sustainability Performance People Planet Community Global Quality Responsible Sourcing Careers Overview Life at Lonza What We Offer Career Stories Job Search Join Our Talent Community Recruitment Process Students, Graduates and Apprentices Contact Our Offering Corporate Biologics Mammalian Microbial ADCs / Bioconjugates Drug Product mRNA / LNP Expression Technologies Small Molecules Drug Substance (API) Particle Engineering Drug Product Cell & Gene Process Development cGMP manufacturing Allogeneic Autologous Viral Vectors Bioscience Products Capsules & Health Ingredients Pharmaceutical Solutions Nutraceutical Solutions Back Our Company Corporate About Us Purpose and Strategy Leadership History Locations Site Tours Partnering with Us Events News and Media News Releases Images and Videos Logo Guidelines Blog Podcast Journalist Inquiries Investor Relations Shareholder Information Agenda and Events Financial Reporting Annual and Sustainability Report Corporate Governance Ethics and Compliance Investor Inquiries Sustainability Performance People Planet Community Global Quality Responsible Sourcing Back Careers Corporate Overview Life at Lonza What We Offer Career Stories Job Search Join Our Talent Community Recruitment Process Students, Graduates and Apprentices Back Contact Corporate Back HR Services Advisor United States, Portsmouth (New Hampshire) Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of. The Human Resources Services Advisor is the first point of contact for assigned client groups and acts with considerable independence, discretion, judgment and initiative in providing timely and accurate information and advice on policies, procedures, administrative and operational issues and collective agreements. This position is M-F business hours and has a hybrid schedule (3 days on-site and 2 remote) after fully trained. Key Responsibilities: Act as the point of contact for any service related questions from recruitment, managers, employees and other HR team members and taking care of HR requests until closure (end to end including tracking and tracing). Create high end user experience. Provide best in class customer service, aiming to quickly resolve queries and issues, always striving to go the extra mile. Be knowledgeable of the business operation and the structure of the business, including key contacts. Provide ad-hoc support and advice in the delivery of HR calendar events. Monitor quality of transactional work produced by the Hubs, along with key HR Service metrics Proactive advisory on “how to” for HR Business Partners and line managers Have regular contact and reviews with HR Teams for assigned areas Demonstrate awareness of the business area supported, site and local HR strategies and challenges and where collaboration is needed for site specific projects Maintain working knowledge of Global and Site specific HR policies and procedures Key Requirements: Bachelor’s Degree required- preferred in Human Resources or related HR Certification a plus Proficient in Microsoft Office products, HRIS experience (Workday) preferred Previous experience working in a human resources position (ticket management and employee relations preferred). Excellent customer service orientation with strong follow-up skills and attention to detail Strong verbal and written communication skills Process improvement mindset with the flexibility and willingness to learn Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference. Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. Reference: R59469 Apply Ways to Contact Contact Us Regulatory Support Locations Site Tours Partnering with Us Resources Knowledge Center Meet the Experts Upcoming Events Terms & Conditions Terms and Conditions Legal Disclaimer Privacy Policy California CCPA Notice Transparency in Coverage Lonza.com Company Overview News & Media Investor Relations Sustainability Careers © 2024 Lonza. All rights reserved. Cookie Settings