Job Announcement Permanent contract Customer Technical Support Geneva (1200) - Michael Page is Recruiting on Permanent contract | Jobeo.ch Aller au contenu principal Type de contrat Rechercher Connexion Je m'inscris Recruteurs FR FR keyboard_arrow_right Connexion Je m'inscris Recruteurs keyboard_arrow_right FR FR keyboard_arrow_right Rechercher un emploi Type de contrat Rechercher Senior Technical Support Engineer (Blockchain SaaS) Michael Page Geneva Permanent contract Il y a 3 jours Soyez parmi les premiers à postuler Sauvegarder l'offre - Senior Technical Support Engineer (Blockchain SaaS) Partager l'offre - Senior Technical Support Engineer (Blockchain SaaS) Postuler Critères de l'offre Métiers : Customer technical support Expérience min : 3 à 21+ ans Secteur : Engineering Lieux : Geneva Conditions : Permanent contract Full Time L'entreprise : Michael Page Our client is a Blockchain SaaS company. Voir toutes les offres de Michael Page Description du poste Prioritize and manage the customer support workflow, ensuring timely resolution of issues. Diagnose, troubleshoot, and resolve technical issues reported by customers utilizing a blockchain SaaS solution, including issues with smart contracts, blockchain logic, and NFT deployment. Learn and work with emerging technologies related to the integration of a blockchain platform into client systems. Act as the first technical point of contact for clients with issues concerning Aura Web APIs and Front-Ends. Debug issues in web applications that are using the company's API. Work alongside the development and technical teams to help resolve deeper technical issues. Keep track of system issues and adhere to agreed timelines until resolution. Interact with clients via phone, email, or chat, providing clear and concise written and verbal instructions. Maintain procedural documents and reports related to support activities. Follow and create standard procedures to resolve issues, connecting them to relevant internal processes. Provide prompt and accurate feedback to customers, ensuring their satisfaction. Ensure proper documentation of all technical issues and resolutions. Follow up with clients to ensure their computer systems are functioning properly after troubleshooting. Document technical knowledge in the knowledge database for future reference. Train customers and/or team members on how to use the company's UI and APIs. Monitor daily performance of technical systems and address any issues that arise. Support QA teams in test plans and manual test cases for APIs and websites, identifying bugs and functional problems. Collaborate closely with development and product teams to understand feature specifications and incorporate user feedback into product requirements. Report bugs in Jira and provide detailed information on issues. Description du profil At least 3 years of experience in a full time Tech Support role. At least 5 years of experience working in a technology role related to Tech Support such as Software Developer, Project Manager, Product Manager or similar roles. Knowledge of software development technologies such as JavaScript, TypeScript, Node.js, and React. Experience with help desk software such as Jira Service Management, Zendesk, etc. Strong problem-solving and troubleshooting skills. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced, collaborative environment. Postulez chez Michael Page au poste de Senior Technical Support Engineer (Blockchain SaaS) - Permanent contract. E-mail * Continuer avec un e-mail En cliquant sur "Postuler à cette offre", j'accepte les conditions générales d'utilisation du site Jobeo Référence : JN-032024-6377730_MP_CH Postuler Sauvegarder l'offre - Senior Technical Support Engineer (Blockchain SaaS) Partager l'offre - Senior Technical Support Engineer (Blockchain SaaS) Créer mon alerte Recevez toutes les nouvelles offres de Customer technical support à Geneva par e-mail dès leur publication en créant votre alerte emploi ! ok Offres similaires Voir toutes les offres Technical Customer Support Manager Michael Page • Permanent contract • Geneva Il y a 3 jours Conseils emploi Offres d’emploi Actualités Pages entreprises À propos Informations légales Gestion des cookies Comment ça marche Le matching Jobeo Suivez-nous LinkedIn Facebook Twitter