Commercial Backoffice - Global End User Commercial Backoffice - Global End User Belgrade, Serbia SpotLIGHT of the job Are you an organized and proactive professional looking to make an impact in customer support in an international environment? If so, we might have the right role for you! We are looking for two new colleagues to join our Commercial Backoffice team in the Global End User segment, based in Belgrade: One full-time position (permanent) One maternity leave cover (fixed-term) In these roles, your attention to detail and problem-solving skills will be key to ensuring smooth order management and timely global shipments. You’ll collaborate closely with key stakeholders, support critical account needs, and contribute to continuous improvements across our processes. If you’re ready to advance your career in a dynamic, international environment, we’d love to hear from you! Responsibilities Supporting key customers (retailers, mainly shops and fashion brands), quotation preparation and order processing using SAP. Clarifying commercial issues such as credit limits, reminders, tax issues. Handling of incoming orders, dispatching of goods and monitoring of dates and delivery times. Managing the international rollout (shipment, certificates, managing interfaces between countries, PSP planning). Managing complaints and providing technical clarifications and support for Account Managers (for a limited number of accounts). Monitoring of deadlines and monthly stock planning (SAP PSP) for the responsible customers. Organizing product certifications for products for international deliveries. Skills & Experience We encourage you to apply even if you do not meet all the requirements. Your motivation and potential matter more than perfection. You have university degree (preferably in Economics). You have 2 - 5 years of relevant experience You have very good knowledge of MS Office, general knowledge of ERP is mandatory (SAP would be considered as an advantage). You are fluent in English, both spoken and written. German language knowledge would be considered as an advantage. You have a curious personality with a desire for continuous improvement and development. Showing initiative, problem-solving skills and attention to detail is the way you contribute to a positive customer experience and foster good communication. What we offer A truly international team - work with colleagues from different countries and cultures! Hybrid & flexible work - flexible working schedule and possibility of working from home Employee well-being and family support programs – private health insurance and various initiatives to support families and parenting. Personal growth - training opportunities accessible internally and externally A company that values innovation - work in a forward-thinking environment where AI, social media, and digital trends shape our work. What matters to us We understand not only the power of the visible, but also the invisible. Like light, diversity is intangible, but it is perceptible. We value the uniqueness of every person and see this as a driver of innovation. Qualified applicants will be considered regardless of, for example, origin, skin color, gender, religion, age, sexual orientation, gender identity/expression or disability. As the contact person for this position, a great candidate experience is important to me! I will reach out to you within 7 days. Please inform me of any assistance you may need, so I can best support you throughout the hiring process. Talent Acquisition Partner Kristina Popovic Who we are At the Zumtobel Group, we are passionate about designing and producing light that empowers humans and brings architecture to life. We continuously push the boundaries in our search for perfection through timeless design, technical excellence and efficient performance. Through light, we create spaces that inspire. As we develop the next generation of lighting, we consider the wellbeing of people and nature. Our lighting is designed for our customers and their individual aspirations. We guide them into a new world of opportunities – as a group, and through all our individual brands, Thorn, Tridonic and Zumtobel. Learn more about our Group in our enlightening video - where WE LIVE LIGHT and thrive together! The result is a series of personal and authentic insights into our corporate culture - illustrated from different perspectives. Follow us: WE ARE PASSIONATE ABOUT LIGHT. We share a passion for light, creating aesthetic, functional, and sustainable lighting solutions that enhance quality of life. WE ARE EXCITED ABOUT CREATING INNOVATIVE LIGHTING SOLUTIONS FOR A SUSTAINABLE FUTURE. Sustainability and innovation drive everything we do — shaping a responsible, climate-neutral future. WE ARE INTERNATIONAL AND PERSONAL AT THE SAME TIME. While we have grown from a family business into a global organization, our collaborative spirit and familial culture remain integral to our identity. APPLY HERE