Customer Service Order Management Coordinator Customer Service Order Management Coordinator Milano, Italia SpotLIGHT of the job Are you detail-oriented, customer-focused, and passionate about ensuring a smooth and accurate order process? Do you thrive in a fast-paced environment where collaboration, precision, and communication are key to success? Are you ready to play a central role in supporting sales and delivering an excellent customer experience in the lighting industry? If so, join us as a Customer Service Order Management Coordinator (Fixed-Term Contract) , located in Milano, Italy , where you will manage and support the end-to-end order process, ensuring accuracy, efficiency, and high service quality. You will act as a key link between customers, sales teams, and internal stakeholders, contributing directly to customer satisfaction and operational excellence. Responsibilities Take ownership of customer order processing, ensuring accuracy, completeness, and timely execution throughout the entire lifecycle Review and validate quotation offers to ensure they are both commercially and technically correct before order placement Provide excellent customer suppor t via telephone and email, meeting defined service levels and performance targets Understand and interpret customer requirements, including technical and commercial aspects, to support project success Generate and manage technical and commercial information to support order execution and customer needs Process spare parts and custom product requests , coordinating closely with factories, suppliers, and internal teams Collaborate with sales, quotation, lighting design, and other internal teams to ensure a seamless customer journey Approve commercial offers within defined business guidelines and ensure compliance with internal standards Continuously contribute to improving processes and maintaining high standards of quality and efficiency Skills & Experience We encourage you to apply even if you do not meet all the requirements. Your motivation and potential matter more than perfection. You have up to three years of experience in sales operations, order management, or a similar customer-facing role You have a background in business administration, electrical engineering, or a related field You show strong administrative and organizational skills, with excellent attention to detail You have experience working with ERP systems , ideally SAP, and you are comfortable using MS Office tools You have experience with CRM systems such as Salesforce (a plus) You show a good understanding of lighting products, electrical solutions, or technical environments (advantageous) You demonstrate excellent communication skills and the ability to explain technical and commercial concepts clearly You are customer-oriented with a collaborative and solution-driven mindset You are able to manage multiple priorities, meet deadlines, and work effectively in a team environment Ability to communicate clearly in Italian and English What matters to us We understand not only the power of the visible, but also the invisible. Like light, diversity is intangible, but it is perceptible. We value the uniqueness of every person and see this as a driver of innovation. Qualified applicants will be considered regardless of, for example, origin, skin color, gender, religion, age, sexual orientation, gender identity/expression or disability. As the contact person for this position, a great candidate experience is important to me! I will reach out to you within 7 days. Please inform me of any assistance you may need, so I can best support you throughout the hiring process. Talent Acquisition Partner Lucia Costa [email protected] Who we are At the Zumtobel Group, we are passionate about designing and producing light that empowers humans and brings architecture to life. We continuously push the boundaries in our search for perfection through timeless design, technical excellence and efficient performance. Through light, we create spaces that inspire. As we develop the next generation of lighting, we consider the wellbeing of people and nature. Our lighting is designed for our customers and their individual aspirations. We guide them into a new world of opportunities – as a group, and through all our individual brands, Thorn, Tridonic and Zumtobel. Learn more about our Group in our enlightening video - where WE LIVE LIGHT and thrive together! The result is a series of personal and authentic insights into our corporate culture - illustrated from different perspectives. Follow us: WE ARE PASSIONATE ABOUT LIGHT. We share a passion for light, creating aesthetic, functional, and sustainable lighting solutions that enhance quality of life. WE ARE EXCITED ABOUT CREATING INNOVATIVE LIGHTING SOLUTIONS FOR A SUSTAINABLE FUTURE. Sustainability and innovation drive everything we do — shaping a responsible, climate-neutral future. WE ARE INTERNATIONAL AND PERSONAL AT THE SAME TIME. While we have grown from a family business into a global organization, our collaborative spirit and familial culture remain integral to our identity. APPLY HERE